Join our team and be part of our mission. Our mission is to help as many marketers, growth hackers, websites and e-commerce stores as possible around the world.
Empathize with every aspect of the customer experience, putting customers’ needs first.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
Coach customers to be product experts and train their teams on ProveDirect’s methodologies so they become increasingly self-sufficient.
Identify common customer challenges and actively suggest better solutions.
Partner with ProveDirect’s Sales team to help them be more effective.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets.
2+ years of experience in a customer-facing customer success or account management. Software or education experience is a benefit.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Diplomacy, tact, and poise under pressure when working through customer issues.
Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
Build and lead the strategy, prioritization, and execution of global payment initiatives.
Define, monitor and measure product metrics and KPIs, incorporate learnings into product definition and development process.
Build an in-depth understanding of our B2B and B2C customers, systems, financial controls, and global regulatory environment.
Influence executives and team members alike, with your unique approaches to problem-solving and direct the course of our technical solutions.
2+ years of building and shipping products that customers love.
BA / BS required, ideally in a technical field.
Comfortable managing remote Engineering teams.
Excellent verbal and written communication skills, with the capability to present to upper management.
You have great attention to detail but base your strategy on the big picture objectives.
Knowledge of agile development methodologies and tools.